Best Practices in Client Communications (Members Only) (Ended)
Fran Skinner, CFA & Jamie Ziegler
Co-Founders - AUM Partners
Date, Time, and Location:
Thursday, June 9, 2011
5:00 - 7:00 p.m.
The Standard Club - 320 S. Plymouth Court
The most successful investment professionals know how to get beyond the 5 Ps discussion about their own products (philosophy, process, portfolio, performance, people) and into the core of who their prospects really are, and how best to communicate with them to strengthen their relationships. Throughout their years of working with both institutional asset managers and wealth management firms, Ms. Skinner and Ms. Ziegler have identified best practices in client meeting preparation and facilitation that ensure that your meetings are on point, meet the client's objectives (and yours), and strengthen your client's trust in you.
Specific topics will include:
- The key communication skills of top-performing investment professionals
- Self-awareness and emotional intelligence (EQ)
- Curiosity/Openness to feedback (versus defensiveness)
- Influencing effectively: The art of clear, concise messaging
- Client meeting fundamentals
- Preparing for and running effective meetings
- Decision Rights
- Making and keeping clear agreements
- Action Planning
Members - $25
Student-Members - $10
(payable by cash, check, credit card or function ticket)*
CFA Institute Qualified Activity:
Eligible for 1 credit hour
Register online below, or by phone: 312-251-1301
Fran Skinner, CFA
Co-Founder - AUM Partners
Co-Founder - AUM Partners
Presenter Background Information:
Ms. Skinner, CFA, and Ms. Ziegler, Co-Founders of AUMPartners, have been working with investment leaders, teams and firms a combined 50-plus years. Ms. Skinner and Ms. Ziegler are also co-authors of "High Performing Investment Teams" (Wiley, 2006) and, more recently, "Investment Management: Meeting the Noble Challenges of Funding Pensions, Deficits and Growth" (Wiley, 2009).
With over twenty years in Finance and Consulting positions with Mellon Bank, Allstate Investments, Focus Consulting, and AUM Partners, Ms. Skinner has executed, managed and consulted on a broad range of roles: head of equity operations and accounting; strategic planning and asset allocation; cash flow projection and management; competitive compensation analysis; succession planning; designing incentive performance goals; performance measurement including relative performance comparisons to external peers; and presentations to Wall Street firms. Ms. Skinner is a member of the Board of Directors of Diamond Hill Investment Group (ticker DHIL), a publicly traded, independent investment advisory firm headquartered in Columbus, Ohio. She holds an M.B.A. in Finance and Marketing from the University of Illinois -- Chicago, and is a certified Enneagram instructor.
Ms. Ziegler has more than twenty-five years of experience in the investment management industry, holding leadership and consulting roles for large multi-product investment firms, family offices and specialty boutiques around the world. Before founding her first consulting firm in 2003, Ms. Ziegler served for ten years as Senior Vice President of marketing for Northern Trust Global Investments, a period when assets under management increased from $80 billion to $600 billion. Ms. Ziegler is a frequent speaker at investment industry events and is a guest lecturer on the topic of investment firm management at the Kellogg Graduate School of Management at Northwestern University. She holds a B.A. in English from the University of Notre Dame and an M.B.A. in Finance from DePaul University. She is a member of the CFA Retained Speakers Program and the International Enneagram Institute.
4:30 - 5:00 pm: Registration & Networking
5:00 - 7:00 pm: Presentation
*Special Notes Regarding Fees:
Student rate only available to students approved as a Student-Member of CFA Chicago for 2010-2011. Regular and Affiliate Members may apply function tickets as payment for Student-Members. Credit card is required to guarantee ALL reservations except for ONLINE reservations using FUNCTION TICKETS. No day-of-event pre-registrations accepted (on-site only, if applicable and space available). There is a $5 surcharge for walk-ins. Visa, MasterCard, American Express, Discover and Diners Club are accepted. Cancellations accepted until 5:00 pm, June 6.
This is a "Passport Program." Members of any local CFA society may attend at the CFA Chicago member rate. If you are only a member of CFA Institute, you do not qualify for the society member rate.
This program qualifies for credit under the guidelines for the CFA Institute Continuing Education Program. Please click here if you would like more information.
Content shared during CFA Society Chicago programs is not, and nothing in it should be construed as, an offer, invitation or recommendation of any specific financial services company or professional, or an offer, invitation or recommendation to sell, or a solicitation of an offer to buy, any securities in any jurisdiction. By registering for and attending this event, you acknowledge that any photographs that may be taken are the property of CFA Society Chicago and give your consent to their use in CFA Society Chicago's online and print business communications and marketing.